Shipping Policy

Shipping Policy

At LaFortuna, every order is prepared and shipped with care and attention to detail. Please see the information below regarding shipping, delivery, and international orders.

Order Processing

All orders are processed within 1 to 3 business days (manual assembly + quality control). Processing times may vary during peak periods, limited releases, or holidays.

Once your order has been shipped, you will receive a shipping confirmation along with tracking information, if available.

Estimated Delivery Times

The following delivery times are only estimates and may vary depending on the destination, courier services, and customs clearance procedures:

  • Spain: 2–3 business days
  • Europe: 3–5 business days
  • United States, Australia, and the rest of the world: 7–10 business days

Delivery times are calculated from the date of shipment and do not include customs clearance delays, which are beyond our control.

Cash on Delivery

For shipments to Spain, we offer the option of cash on delivery: you pay in cash directly to the courier upon delivery. To ensure successful delivery, please have the exact order amount ready. If the delivery cannot be completed due to the recipient's absence or lack of the exact amount, the courier company may make a second attempt or return the package.

International Shipping

We ship internationally. Delivery times for international orders may be longer due to customs procedures, local postal services, and regulations in the destination country.

Customs, Duties, and Taxes

For international orders:

  • Customs duties, taxes, and import fees are the customer's responsibility.
  • Customs inspections, delays in customs clearance, or requirements for additional documentation are beyond our control.
  • Delays caused by customs do not entitle you to order cancellation or a refund.

LaFortuna is not responsible for delays, fees, or non-delivery resulting from customs procedures.

Undeliverable or Returned Packages

If the courier officially confirms that an order cannot be delivered and the item is returned to our facilities, a refund will be issued once received (excluding shipping costs).

If delivery fails due to an incorrect or incomplete address provided by the customer, LaFortuna is not responsible for any delays, losses, or additional shipping costs.

Lost or Delayed Shipments

If tracking shows an order is delayed or held in transit, please note that it may take longer, especially during peak periods or in the case of international shipments.

If the loss of an item during transit is confirmed, we will assess the situation according to the courier company's policies and work to reach a fair resolution.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. LaFortuna is not responsible for orders sent to incorrect addresses provided by the customer.

Contact

If you have any questions regarding shipping or delivery, please write to us at lafortunastudio.16@gmail.com, including your order number for faster assistance.

What our customers are saying

4.9 (127 reseñas)

The frame is simply spectacular. The quality of the gold finish is impeccable and the design exudes luxury. It's the perfect gift for car lovers. Totally recommended.

— Alejandro M.

I bought the decorative frame as a gift for my husband and he absolutely loved it. The presentation is high-end, the materials are premium, and the piece as a whole adds a unique and unrepeatable touch. LaFortuna knows what they're doing.

— Sofía R.

I had been looking for something exclusive to decorate my office for a while, and this frame is exactly what I needed. Elegant, sophisticated, and with a story behind it. LaFortuna's service was excellent from start to finish.

— Charles V

The piece arrived perfectly packaged and in record time. The frame is a work of art: the gold details contrast perfectly with the dark background. It's much more impressive in person than in the photos. I would definitely buy again.

— Isabel T.

I am a big fan of sports cars and this piece is a gem. LaFortuna's attention to detail is extraordinary. Every time my visitors see it, they ask where I got it. A purchase that's worth every euro.

— Roberto F.