Returns and Refunds Policy

At LaFortuna, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied, please see our return and refund policy below.

Personalized products

Most of our frames are made to order with the phrase, color, and font chosen by each customer. As these are personalized products, returns or exchanges are not accepted for change of mind, unless the item arrives defective or damaged. We recommend that you carefully review your personalization before confirming your order.

Returns

For non-personalized items, you have 14 days from the delivery date to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase is required.

Refunds

Once we receive and inspect the returned item, we will notify you if your refund has been approved or rejected. If approved, the refund will be processed to your original payment method within a reasonable timeframe. For orders paid via cash on delivery, the refund will be made by bank transfer to the account provided by the customer.

Return shipping costs

If you return an item because you changed your mind or no longer want it, the return shipping costs will be borne by the customer. Original shipping costs are non-refundable.

Unclaimed cash-on-delivery orders

For cash-on-delivery orders, if the customer refuses delivery or fails to collect the package without a justified reason, LaFortuna reserves the right to charge for the shipping and return costs incurred, as well as to restrict this payment method on future orders.

Customs and international orders

Customs clearance is beyond our control. LaFortuna is not responsible for delays caused by customs inspections, clearance processes, or duties. If an order is held, delayed, or pending due to customs procedures, this does not entitle you to a refund. Any customs charges, duties, or taxes are the responsibility of the customer.

However:

  • If tracking confirms that an item cannot be delivered and it is officially returned to us, we will issue a full refund once the item is received back (excluding shipping costs, which are non-refundable).
  • If an item is lost in transit after being confirmed as returned to the sender, we will assess the case accordingly.

Damaged or incorrect items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, attaching clear photos of the issue so that we can resolve it quickly.

Contact

If you have any questions about returns or refunds, please write to us at lafortunastudio.16@gmail.com or contact us through our website at lafortunaclub.com.

What our customers are saying

4.9 (127 reseñas)

The frame is simply spectacular. The quality of the gold finish is impeccable and the design exudes luxury. It's the perfect gift for car lovers. Totally recommended.

— Alejandro M.

I bought the decorative frame as a gift for my husband and he absolutely loved it. The presentation is high-end, the materials are premium, and the piece as a whole adds a unique and unrepeatable touch. LaFortuna knows what they're doing.

— Sofía R.

I had been looking for something exclusive to decorate my office for a while, and this frame is exactly what I needed. Elegant, sophisticated, and with a story behind it. LaFortuna's service was excellent from start to finish.

— Charles V

The piece arrived perfectly packaged and in record time. The frame is a work of art: the gold details contrast perfectly with the dark background. It's much more impressive in person than in the photos. I would definitely buy again.

— Isabel T.

I am a big fan of sports cars and this piece is a gem. LaFortuna's attention to detail is extraordinary. Every time my visitors see it, they ask where I got it. A purchase that's worth every euro.

— Roberto F.